Macomo Beds Warranty
Unlike other companies, Macomo warranties our tough vinyl mesh fabric!
Any Macomo Bed with 40 oz vinyl and armor is covered under our 1-year Full Coverage Warranty. If your dog damages any part of the frame or bedding material beyond usability, we will send you a replacement bed for free. All original 40 oz vinyl beds without armor are not protected under this warranty.
Any Macomo Bed with vinyl-infused mesh or 18 oz vinyl with armor is covered under our 90-Day Warranty. If your dog damages any part of the frame or bedding material beyond usability for any reason, we will send you a replacement bed for free. Any original vinyl-infused mesh or 18 oz vinyl bed without armor is not protected under this warranty.
Both warranties do not cover cosmetic damage. All Original Macomo Dog Beds (without the chew-guard armor) & Classic Macomo Trailer/Crate Beds are not covered under either warranty.
Each warranty is limited to one free replacement bed per damaged purchased bed. Should the armor be removed from the bed for any reason (you remove it, dog chews through it, rips it off, etc), the warranty becomes null and void. If a dog were to chew through or rip off the armor, take away the bed and contact us - we will send you a replacement armor set for free. Adding armor to an original/classic bed after the original purchase will not enact the warranty.
We will not require you to return the damaged bed to us, but we will require that you e-mail us a photo of the damaged bed.
Macomo is not responsible for any damages during shipping. Should your bed(s) be damaged during shipping, please photograph the damage of the bed(s) and box(es) and contact us within 3 days of delivery. We will submit a claim to the carrier and should the claim be successful, we will forward any and all proceeds to you.
To submit a claim, or for any questions, please contact us via firstname.lastname@example.org or 660-295-4416.
Return policy: MK will provide a 30-day return policy during which a Customer may return an item in re-sellable condition, shipped back to Macomo, at their own expense, for a full refund. All sales are final on all custom sized beds and beds with logos.